Customer Service
Customer Care You Can Count On
Understanding Your Vehicle & Repair Process
Working Together for Better Results
Today’s vehicles are more advanced than ever, with complex electrical systems, onboard computers, and precision engineering. At J & N Auto Service, we believe that keeping your car or truck running smoothly is a team effort. The more information you can share about what you’re experiencing, the faster and more accurately our technicians can diagnose and repair the issue.
Know Your Vehicle
No one knows your car better than you do. You drive it every day, so when something feels off, pay attention to the signs. Listen for unusual noises, note any changes in handling or performance, and check your dashboard for warning lights. Keeping track of these details helps our team pinpoint the problem quickly.
Helpful Tips:
- Review your owner’s manual for maintenance guidelines.
- Follow recommended service schedules.
- Keep records of repairs and routine maintenance.
- Note unusual sounds, smells, leaks, or warning indicators.
- Write down when and how often the issue occurs.
Share What You Notice
When you visit our shop, tell us what you’ve experienced with your vehicle. Providing details like when the problem started or under what conditions it occurs helps us diagnose it accurately. There’s no need to guess what might be wrong—just explain what you’ve seen, heard, or felt, and our ASE-Certified technicians will take it from there.
Ask Questions and Stay Informed
We’re here to make sure you understand every step of the process. Feel free to ask questions about repairs, estimates, or our shop policies. We’ll always explain recommendations clearly before starting any work so you can make informed decisions.
Protect Yourself from Car Warranty Scams
Stay Alert. Stay Safe.
Unfortunately, many drivers receive fraudulent calls about “expiring warranties.” These scams often pretend to represent auto manufacturers or insurers and ask for personal information.
If you receive one of these calls:
- Hang up immediately.
- Never share personal or vehicle details.
- Contact your dealership or insurance provider directly to confirm your coverage.
- Report suspicious calls to the Federal Communications Commission (FCC) or Federal Trade Commission (FTC).
If you’ve shared financial information, notify your bank and monitor your accounts for unusual activity.
Need Help with Your Vehicle?
Our team is here to keep your car, truck, or diesel vehicle performing its best. Call 770-364-8875 or visit J & N Auto Service in Atlanta, GA to schedule diagnostics, alignment, or general repairs.
Honest answers, quality service, and trusted care since 1970.
