Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 770-512-0900 or make an appointment online!
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
I have been a customer of Jimmy's for at least eight years and he's the best mechanic in Atlanta. He has saved me tons of money over the years. He's honest and the best thing about his work is that he will get it right, when nobody else will. The people who know Jimmy and his work, faithfully bring their cars to him. When the job or the repair is really important, I only trust Jimmy. Mechanics everywhere owe Jimmy their gratitude for he surely is in a league all of his own in terms of consistency, quality, integrity and execution- all traits that 98% percent of mechanics know nothing about. Jimmy gets FIVE STARS from me, and you can take that to the bank brother!
Excellent, honest, fairly priced, fast service! I recently moved to Georgia and was in need of new rear brakes on my Suzuki SX4. I found J & N Auto online and gave them a call. Even though there were other vehicles being serviced, my brakes were finished within a couple of hours! This is not one of those franchise repair shops, just a good honest mechanic/owner with a staff of professional mechanics in a shop. I would DEFINITELY RECOMMEND Jimmy and his staff to anyone and will continue to call upon them in the future.
I decided to write this review months after my visit and I just wanted to say it was a great experience. My car still runs smoothly and the service was fast. Highly recommended.
Jimmy, the owner/mechanic, was professional and gave me a great deal, in comparison to my own research of what repairs I needed. Great place, huge shop, name brand parts, good customer service and repaired my vehicle in a timely manner. I recommend his services.
